[Resolved]  Airtel — Customer care number

Address:New Delhi, Delhi, 110009
Website:Www.airtel.in

We all know that there are some charges if we contacted customer care of all telephone provider. The why they dont provide us direct number to reach customer care executive? Why we have to select from IVR, if we are contacted customer care then why dont they provide us direct number to reach?
If sometime something happen with our phone and we to instantly stopped our service we all stuck in IVR options and in that mean time some bad person who stole our phone can misuse it and at that time who will be responsible?
I dont know about other customers, i am gold customer of airtel because i am using airtel number since 2002 or 2004 so i want direct customer care number. What was the charge of that call doesnt matter to me, i just need direct number to reach to save my time, money and my future too with that

Gurick aulakh
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Feb 2, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 26 December 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jan 02, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 26 December 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

On 17 December I recharged my 3g account as per the offered messege from Airtel of rs 148 / 6 gb . I am submitting the screenshot of text sended from Airtel . Do transfer the rest amount as you are a privilege service providers.
Thanks

I have issued a cheque in the favour of Bharti Airtel Limited for Rs. 6490.00 Ch. No. 308070 dt. 03/12/2016 wide no. [protected], [protected], [protected], [protected], [protected], [protected], 98, 7664703, Rs. 550, 560, 450, 960, 2450, 1300, 220 but above number have not been paid till now . ATL HAPUR have not give responce about this complaint.
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please this is my complete no send my mobile no, customer care not responsible to me in this way my complete plz send my my complete no
I have ur airtel using Connection N0 [protected]. My mobile is not send Massage. Sending massage failed. Plz Solve this Problom

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