[Resolved]  Airtel — Customer service unable to handle customer queries

Address:

Chennai, Tamil Nadu

I have bought a 4G Airtel datacard few months back. Last month bill I had couple of clarifications on how the amount was arrived at. I had called the helpdesk and they were unable to give me details on the bill. I had also visited the nearby airtel customer centre in person to get clarification on the bill. But even they were not able to give me the required clarification. I have doubt on how the bill amount is being arrived at. If there is a set calculation process, then I do not see a reason why customer care is unable to clarify. Also, I expect the team to know the usage details based on which they charge the customers. I had similar experience with airtel previously during this year when I cancelled my airtel landline and I was charged for couple of days when the phone was disconnected in my old address. I had raised a query still there was no response from them on clarifying the same. I am thinking of raising this to TRAI for further clarificaitons. I am reachable at [protected] in Chennai.