[Resolved] Airtel — Data balance deductions and wrong information

sugad mal

from Agra, Uttar Pradesh

Address:	Gurgaon, Haryana, 122001
Website:	in.airtel.com

I'm sugad mal have airtel communication all services postpaid and prepaid service as mobile no. [protected], and offer of night data 50% reversal because normally no policy for this usage after first this night data balance not include in this offer after this company customer care tell me first my main data balance use and after night data balance use, I say when my main account balance empty then night data usage but it's not useful for me because total work in full day if this empty.my total work are stopped so this account not empty any time and second is if not empty this my data not usage night data. So it is totally fraud by company and other is a app exclusive offer also available which provides any recharge 1 GB and more 250 mb but not provide this any of recharge. Attached snapshots
Regards
Sugad mal
[protected]

+5 photos

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Sep 3, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2016

Airtel Customer Care's response Dear Mr. Mal,

This is with reference to your post dated 26 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Comments

sugad mal

from Agra, Uttar Pradesh

Dear team I am already contacted with customers Care but these guys provide wrong information and suggest technical issues by phone which not working properly day night mode, but I say which company mobile provide this facility there customer choose day night mode facility, and first main account data usage after than night data use, and 50% data discount only a foolish formula for customer
Regards
Sugad mal
[protected]@gmail.com
[protected]