[Resolved] Airtel — Data Benefit not received for my number [protected]

anand somisetty S

from Bengaluru, Karnataka

Address:

Hyderabad, Andhra Pradesh, 500018

I am using airtel prepaid [protected] from the past 9 years. I have recharged with Rs.349 on March 31st 2017. When dialing to 121 i got message as to charge with Rs349 before March 31, i will get unlimited voice calls and 4g/3g daily 1.5 GB data. But i didnt received the data benefit ever. On Apr 17th i called to customer care they also agreed as i am not receiving daily data benefit and they promised it will resolve by 10AM April 18th (Ref: CBNRV[protected]). Still its not resolved . Even they didnt updated the comment properly what complaint i have given.

And again i called customer care on Apr 18th at 11AM (Ref: CBNRD[protected])they are telling this offer is not for me. Then why i got message as to recharge with Rs.349 ? Is it necessary to continue on Airtel ? Other service providers are giving many benefits than Airtel, why should we continue ?

Hope you will resolve my issue to retain your customer.

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May 24, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Apr 20, 2017

Updated by anand somisetty S ON April 20 2017, i got call from applette team as they are having 2plans in Rs 349 recharge.
1. Unlimited voice calls for 28 days and 1gb daily data for 28 days.
2. Unlimited voice calls for 28 days and 1gb monthly data for 28 days.

They had given me 2nd plan. Even a old customer they wont give benefit to customer. Simply Airtel encouraging to change service provider where ever they get more benefit than AIRTEL.

Verified Support

Apr 21, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 20 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 22, 2017

Airtel Customer Care's response Dear Anand,

This is with reference to your post dated 20 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd