[Resolved] Airtel — Data card no. [protected] no internet. Dongle purchased from airtel does not work | |||
Compliant ref no. 69993574 dt: 25th june 2016 Compliant ref no. 70029152 dt: 26th june 2016 Compliant ref no. [protected] dt: 29th june 2016 The internet is very slow and at time there is no internet at all. At the time of writing this compliant dt: 29/06/2016 0928 pm, there is no internet. The dongle does not seem to be working at all. Airtel people called to informed that some technician will come and will resolve the issues still there are no sign of any technician coming to our house. The company is cheating its customer and is charging for the services they are not providing. Repeated calls has been made to the airtel customer care. No one seems to be bothered to listen to my compliant. The services are hopeless. I seek your intervention to resolve this issue and claiming suitable compensation from airtel. Was this information helpful? | |||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 10, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 29 June 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 4 Comments | |||
Comments
Akanksha Singh,
The problem did not get resolved until recent, how come you are saying the matter is closed.
Please refer to my various compliant reference . Also what about the losses incurred by me due to non availability of Internet.
What about the non availability of internet all these days will this be billed to me .
Rohan Vardhan
+[protected].
The problem did not get resolved until recent, how come you are saying the matter is closed.
Please refer to my various compliant reference . Also what about the losses incurred by me due to non availability of Internet.
What about the non availability of internet all these days will this be billed to me .
Rohan Vardhan
+[protected].
Still no sign of internet connectivity . Please note that I am not going to pay the bill for Jun-July 2016.
Today i received a Bill for the month of June and July and the Archana from Appellate authority called up and said i must pay this bill and then only they will cancel the services. Airtel is thinking the Subscribers / Customers as bunch of fools and Airtel is asking me to pay for the services that was never provided . Since 23rd June 2016 there is no internet and still they are generating the Invoice.
The most funny part is today i received the Airtel Bill and also i received an automated messaged from Airtel stating that 50% of the data has been used.
I did not use the internet and still their system is showing my data usage.
Airtel must pay for the mental agony, irreparable financial loss and compensate for the investment made in the purchase of dongle.
Shameless Airtel is forcing me to pay the Bill and wants to Profit out of me.
Definitely, there is no question of continuing with Airtel, any more with this forth grade services.
My complaint need to be suitable addressed
Rohan Vardhan
Sudhir Vardhan
+91 [protected]
+91 [protected]
The most funny part is today i received the Airtel Bill and also i received an automated messaged from Airtel stating that 50% of the data has been used.
I did not use the internet and still their system is showing my data usage.
Airtel must pay for the mental agony, irreparable financial loss and compensate for the investment made in the purchase of dongle.
Shameless Airtel is forcing me to pay the Bill and wants to Profit out of me.
Definitely, there is no question of continuing with Airtel, any more with this forth grade services.
My complaint need to be suitable addressed
Rohan Vardhan
Sudhir Vardhan
+91 [protected]
+91 [protected]
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I am really sick and tired of just getting compliant reference numbers with not sight of resolution of my problems.
Your team will just call and close the compliant number and then again a new reference number is issued what happened to my earlier complaints :
Compliant ref no. 69993574 dt: 25th june 2016
Compliant ref no. 70029152 dt: 26th june 2016
Compliant ref no. [protected] dt: 29th june 2016
Compliant ref no. 70101473. Dt: 30th June 2016
We are just waiting from 23rd June and still the problem is not resolved. Why these complaints are not addressed
In your mail you have mentioned to write to you and remind you for the pro rata waiver.
why not put reminder in your system for waiver. What waiver are you referring to. Is it just Few free airtime ???
Treat me as your customer and not your employee or your servant.
So no bill payment until the matter is resolved and adequately compensated.