[Resolved]  Airtel — Data carry forward issue

Address:	Guntur, Andhra Pradesh, 522659
Website:	Airtel

I got message from airtel that we can carry forward our data if we recharge before the due date. I was having 5.7 gb of data in my data dongle which i accumulated for few months. I was recharging for same amount every time since there were no offers.
On jun 18 i saw a deal where i can recharge for rs.58/- which gives me data of data 85 mb and validity 1 month. Since i had data of 5.7 gb and based on the communication from airtel, i recharged for rs.58/-. But what happened was really shocking. All my data was reset to zero and no data for me to recharge next time or create ticket. Literally i was robbed all my data and i dnt have data for creating ticket.
Later when i created ticket (Bal|ref[protected], the conversation went for 1.5 months. Initially, they called me told sorry for this inconvenience and told they are working. I enquired whether i was wrong, they told whatever you did was right, we are working with relevant team to fix this. Many mails, i sent many mails till appellate asking for updates. But answer was we are working.
One fine day i got a mail mentioning that the amount recharged was less than the previous balance so as per process we took all your data. We cannot do anything. I asked them show me the process where its mentioned in website, but no reply from them. When i sent mail, immediately i get a call... We are working, thanks for your patience.
Its not about having and advertising as open network. You should behave like one. 1.5 months... What is the turn around time...? No balance, no validity night twelve o clock connection cut, why not same speed in giving back what belongs to customer. Airtel don't know what professional behavior means. Frustrated with them...
My airtel dongle:[protected]