[Resolved] Airtel — DATA plan exhausted without usage

Shruti 2002

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh

We were out of town during the Holi Holidays for 4-5 days. we reached back on 9th March. I received a message that my DATA plan has exhausted. I want to know how is this possible when we did not use it. Is Airtel fakely billing me or someone else is using my broadband connection. I want to disconnect this broadband connection and will also not pay the bills until unless the investigation is done for the usage of the data plan.Can anyone come and check the lines or the exact issue. Now they have billed me for over usage.

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Oct 28, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2015

Airtel Customer Care's response Dear Shruti,

This is with reference to your post dated 13 March 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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