[Resolved]  Airtel — Data plan recharge

Address:	Thane, Maharashtra, 400612
Website:	airtel.in

On 15 Dec 2016 I was searching for my best offer on our 121service. When I selected rs 97 data plan to view details it got activated immediately without my confirmation i.e. to activate plan user has to confirm activation of plan by pressing number 1. So in my case that plan got activated without proper procedure. In the context of above issue I spoke with your customer care executive Mr Liladhar on 198 call. I was trying to convey him that the rs 97 plan got activated due to technical malfunction so please register my complaint and deactivate the plan but he refused to take my complaint and he was saying that your complaint is invalid and he can not deactivate the plan. As he was not taking my complaint I am sending this mail to you. I hope that you will take my complaint into consideration and whatever may be the outcome let me know. I also wanted to mention that I am using your service since last 6 years and never faced such type of issue up till now. I hope you will never let me down.Thanking you.