Airtel — Data Usage Bill

Address:

Mumbai City, Maharashtra

Consumer name - Jaiminkumar Shah Mobile No - [protected] Relationship No - [protected] I am using iPhone5s having Airtel 249 Postpaid Plan. In this Plan I have 200MB of Data Usages Free. I have received bill of Rs 2133.56 with data usages of 344.999 MB for the Period of 23-Jan-2014 to 22-Feb-2014. I have WIFI facility at my Office and Home also I am using Data Manger in My iphone5s, which continuously posted me about my Mobile data usages and As per my Data Manager i had used only 186MB of my Mobile Data. Also As per Airtel company policy they are sending Messages to their customer about their Data Usages but i didn't any messages specially if i am crossing my free data limit, they must intimate me. I complain on Airtel website (Complain No - PO[protected] and on 198 also but they didn't give me satisfy answer. They told me that Company had sent me messages three or four time but u didn't receive those, i mean how can this is possible? I have received only One Message on 31/01/2014 that You have used 122.95MB Data and not received any messages after that.. Also they said that it is Customer's duty to keep track of data usages and they advice me to use their data packs so that Ican cut my Data Usages Bill, also they told me that their was some mistake in my Data Manager Software. How can this is Possible, I mean if I am using iPhone 5s(such a high end Phone) how can Data Manager make mistake? and for all my previous bills my data usages tallied with Data Manager Usages then how can this month bills doesn't tally? I am totally shocked after this type of things happen from Airtel like company, Please Help to Solve this matter. Jaimin Shah Mumbai