[Resolved] Airtel — Datapack

C S Raju

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 560037

I recharged my airtel mobile [protected] online for Rs 102/- on 31/07/16 for 3G/4G datapack of 250 MB. The recharge was done thru' netbanking. proofs are available.I got confirmation from Airtel immly. confirming the above credit. Evening when I started booking a cab in uber, nothing was comin, the datapack was not on. When I checked the balance it was showing 0 under internet. Again and again I checked up in the night on 1 st, only zero balance came. (surprisingly the Rs. 9 recharge for 1 day pack of 35 MB was working well earlier several days.)
Whether it is swallowed up wantonly or it is a technical glitch I don't know. Let them Rectify the mistake andcredit 256 MB for 28 days or credit my bank a/c .
Sundarambal Raju

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Oct 13, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 2 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 September 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Apr 23, 2017

Updated by C S Raju talked to an official of the company who called me. But pl. tell me why the co. sent SMS informing that "you have reached Chennai. Enjoy all India free roaming now"
Thanks
C S Raju [protected]