[Resolved] Airtel — Deactivation of mobile number

vat40

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122009
Website:	www.airtel

Dear sir,
My grand daughter have shifted to usa for good and the mobile number [protected] is no more in use for more than 2 months. i requested airtel to de-activate it and [protected]@in. airtel.com informed 0n 30/07/16 that within 2 hours
Our representative shall call you. (here it is worthwhile to inform that i had informed that the phone was carried by my grand daughter to usa and gave them my mobile no. [protected]) the mail came from 121 which doesn't want any response from customers. nobody had contacted till date. no idea how the problem is going to be resolved though i have paid bills up to july 2016.

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May 22, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Sep 07, 2016

Updated by vat40 The deactivation request was allocated ref. no. PO 0730096 as was informed in their email from 121.

Sep 09, 2016

Updated by vat40 Today Airtel representative called me to confirm deactivation request. I told her that I received SMS from HDFC about pending bill against this number and the last date for payment is 11/9/16. On her assurance about deactivation within 5 minutes of receipt of balance amount Rs587.41, I paid the amount online and Tr. ID is [protected]. Hope it will be deactivated now. Thanx a lot to the forum.

Verified Support

Sep 10, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Oct 06, 2016

Updated by vat40 I have received SMS from HDFC that a new Airtel bill for Rs. 267.39 has been generated and its due date for payment is 12/10/2016. This creates doubt whether Airtel has deactivated [protected] as promised on 8/9 /2016. Bills are being generated without using numbers.
This is for your kind information.
Best regards
gs rankavat

Oct 13, 2016

Updated by vat40 As per email from Airtel it was balance cycle bill up to the date of activation. I have transferred the money to their link(as per email). I presume this case has been resolved.
Thanx to the FORUM for the help.
Best regards
gs rankavat

Oct 13, 2016

Updated by vat40 Kindly read the word 'activation' as deactivation in the last post.
Best regards.
gs rankavat