[Resolved] Airtel — Debited from main balance without information for data usage | |||||
I had using 2G data while same time Airtel gave 4G data 1GB for free. My 2G data over than I using free data 4G. At 13.11.2016, I recharged for rupees 100 in my main balance. This concern debits my main balance for data usage when I using the free data. When I called customers care he told me main balance taken for data usage after 2G balance over. But I have 4G data balance. Was this information helpful? | |||||
Dec 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 14, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 13 November 2016 We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 26, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 13 November 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
Add a Comment | |||||
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment