[Resolved] Airtel — Deducting Internet Recharge from Main Account

Avinash_Mallesh

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560064

I am Airtel Customer from long time. I had 300MB in my net balance and around 75rs in my main balance. When I was using the net within 10 min I got a message that your main balance is 0rs. I was shocked to notice that within 10 min of net browsing without any downloads/listening to songs how can my balance goes to 0. When I noticed that internet balance is 60 mb available. When I called up the customer care they are saying when you open multiple apps this will happen we will refund your account balance. Which means that if I open linked in account should I not open any other apps? This has happened to me many times this was the first time I have noticed it.This is big network flaw very very disappointing act from Airtel.

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Aug 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 15, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

shrutipadiyar

from Mumbai, Maharashtra

Hey Avinash, I have experienced similar problems many times. I had 200 MB data left and 25 Rs balance and I used the Internet for hardly 5 minutes, and I got a message that I don't have sufficient balance to browse the net. I have recently switched to the Bill Bachao App. It tracks the daily usage of my phone and gives me a complete breakup of my calls, messages, and data spends. It also gives me app wise data consumption details that helps me know which of the apps are burning my mobile data. I ensure these apps are not running in the background. From the time I am using this app, I haven't faced such issues. get this app here - http://bit.ly/ormbb