Airtel — deducting money from my dth account

Address:	Budaun, Uttar Pradesh, 243601
Website:	Www.consumercomplaints.in

I have recharge a yearly pack of 1699 rs for HD channels and 100 rs more for for hungama 423 & Disney 428 @ of 10 *2 =20 rs per month, but after one month my balance get zero and I was not able to see Hungama and Disney channel this information was provided by customer care so I asked him how ? so he told me sorry sir we will refund it as by mistake it is deducted... And now after 6 days the same story has been repeated so I called customer care so they told me that sir u have taken some more channels for which the amount is been deducted... But on 30 Nov when I called him and asked him that other than hungama & Disney any other channels are activated which is paid he told me no sir only these 2 channels are activated... But this time they are saying that he must have not checked and provided u wrong information... So now tell me what to do in this case.