Airtel — Deducting monthly

Address:

Bangalore, Karnataka

I have CUG connection through my company and from last month (Jan-1205) I have been receiving a bill with extra charge under "SMS - Others" (Rs.150-200). When I called your airtel customer care, they mentioned that I have authorized the Value Added Services and some games (Gameloft_GameIAP_Spid, JavaGame_RealFootball2 - this is what bill says) are being downloaded and will be charged every month (remember every month!!) . If I remember correctly when I took the CUG connection, I did not authorize for any games and Value Added Services. So here are my complaints and I need clarifications.

- Why is airtel is mediating for game companies for taking my money and sending it to them for which I did not ask for it. Instead Game company should ask for payment and authorization with credit card if customer really want to download)
- Why airtel can not stop this service if subscriber does not authorize it and dont want it?
- Does TRAI rules allow for mediating the game companies and take the subscriber money and give it to them?
- Customer care person mentioned that the mobile has some Java options for which they need to be turned off to stop this. Customer will not be a Tech geeks to do all these things and why would they be charged for something they don't know? If I give an example of TV, my TV supports HDTV means the cable company can not charge HDTV charges. They should charge only if I subscribe for HD channels, not just because my TV has a feature in it. It looks like Airtel does not have a facility to un-subscribe for the services for java enabled phones. Do you agree being a major telecom player and don't have this basic facility o[censored]n-subscription for some java related services and games?
- Where can I find these type of java value added services (fine-prints) where I should be aware of as a subscriber?'
- Also can you please educate Airtel representatives who sell the connections to clearly call out these extra charges and put these in your advertisements so that things are transparent.
- So Java phone buttons seems to be a really becoming costly. Isn't unethical to generate money for Game companies for just a customer not being tech geek?