[Resolved]  Airtel — Deduction of amount without any call

Address:

Chennai, Tamil Nadu

Sir / Madam, My Mobile Number: [protected] Place: Chennai AIRTEL had deducted around Rs. 200.00 each on April 9th, 13th and 18th from my pre-paid account, totalling almost around Rs. 600.00 within a span of one week. When I called the AIRTEL to complain about such a deduction without my knowledge, they tell me that there were international calls made from my number. Unfortunately, neither do I have anyone outside the country whom I can call nor any international number registered in my call log in my mobile phone. But there is a number registered in their data (AIRTEL), the number being ([protected] on 18th April). I seriously doubt that the AIRTEL operators are using my number to make international calls while deducting the amount from my account. The question is: a) how can I make an international call and yet the number does not get registered in my call log in my mobile? b) How is it possible that each time the call amount remains exactly around Rs. 200.00 on all three occasions? When we called the call centre executives (their names are: Yazhini and Anuja) were not able to give any clear answer, except repeating that there was an international call from this number and so the amount has been deducted. There is no way of contacting any higher officials to make our complaint. Hope you can help us. Yours sincerely, Sr. Fatima Mary