[Resolved]  Airtel — Deduction of balance from main account

Address:

Lucknow, Uttar Pradesh, 226010

I was using my dongle in laptop, and 135 MB 2G data was remaining in my no.[protected]. It does not reflect the remaining data in laptop, so I have to cross check it again after inserting in mobile.
Yesterday, for using even less than 2 hours in the night, all data got eliminated, while just browsing. I had earlier made a complaint to the Airtel team to see how come the data reduction is at such a huge pace. They were not able to rectify that, but still I continued using the sim and infact applauded them for atleast making an effort, though it was done after multiple followups, and remained unresolved.
But the main issue is that after that all the remaining main balance of Rs. 65 was also deducted. I called the customer care and told this about this mishappening. This type of incident has occured earlier also. Yesterday finally he informed about a service by which this type of incident can be avoided of deduction of main balance, post data expiry. He activated that service and said that main balance won't be deducted, until the customer itself messages 'start' on 1925. But he refused to refund the money deducted.
My question is that if this service was available, previously why did not the customer care team had informed me, even after multiple interactions. Previously also balance has been deducted like this. And also it has always been so difficult to keep inserting the sim in mobile and laptop for cross checking the remaining data. So if such a service was available, why was not it made available to me at that time only?!!
And this time also, it was quite impractical to believe that 135MB 2G data can finish within 2 hrs in browsing, so I did not cross check in devices. I have been coping up with Airtel, inspite of such huge data elimination speed and costlier plans, just because the customer care team previously used to atleast work over the complaints. But this time not only did they had hidden the fact of available plan, but also not refunding back the money, which was lost due to absolutely no reason.
I will wait to get a response and a proper resolution this time, and till that I am not using their SIM.
I can be contacted on [protected]/[protected]