Airtel — Deduction of main balance in fradulent way

Address:	Mumbai City, Maharashtra
Website:	airtel

Sir, i got sms from airtel 2 times on 19/09/15 at 1255 hrs & 1507 hrs thati am eligible for 1 gb data on recharge of rs 158. evening on the same day i recharge rs 158 from a retailer at colaba, mumbai.i got confirmation sms at 2016 hrs same day of 7 days benefit 200 mb.i asked retailer why it is 200 mb.he told remaining balance will add after few days.i did not got any confirmation so far.the area where i stay is provided with very poor network.i could not use the data so far.yesterday i was doing software update which require 500 mb data.it was so slow that i thought to do some work outside leaving the phone to update software.on returning i saw, after 195 mb data downloaded it showed update failed.i checked the network which shows very poor strength.today i want to make a call to my relative to my surprise i found my main balance is finished.i could not make a call.i called up customert care executive, he told that my data pack expired, i availed 19 mb & 14 mb data after expiring 1 gb data.they charged it from main balance.but i know i could not even use 400 mb data till now.i talked further to sr executive ismail patel.he told that there was no offer on that day & i only got 200mb data.i finished that & they cut further from main balance.i told him that it was your fault i recharged according to your sms.he told there is no offer on that date on my number.he told me to talk to nodal officer & lodge complaint. now my questions are as follows:- 1.why they are charging as 3g rate while unable to provide even 2g service. 2.i talked 2 times to customer care, why different executive are providing different explanation.i.e, one told i finished over 1 gb data, while other telling i had no offer & only got 200 mb. 3.if i did not got balance 800 mb data, who is responsible for that ? 4.why the company cheating customers by sending offer through sms & not acting over it ? 5.if my data pack was finished, why they did not inform me before deducting main balance ? 6.why common people being harrased in this dirty way ? 7.i lost 200 mb some data while software updating & meanwhile it stopped.i have to again do the update.not only that my main balance finished.i could not make a call when i required.i have to recharge it leaving my all work. therefore, i want to give a lesson to this company through you so that it will rethink to do it further to any consumer. regards