[Resolved] Airtel — Deduction of mobile data balance from main account

Karmendra99

from Manglaur, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226016
Website:	www.airtel.in

I have recharged my no [protected] with 2 different data packs ₹29 for 75 MB with 28 days validity on 29 April 2017 and ₹51 for 1 Gb with 1 day validity on 1 May 2017.
Today I was having 25 MB data available valid till 26 May and 1 Gb data valid till 1 May. But my data balance of higher validity has been consumed even when I was having data balance of lesser validity. And amount of ₹6 was deducted from my account. ₹6 was refunded by company but data balance has not been refunded.

Was this information helpful?

No (0)

Yes (0)

Jun 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

May 01, 2017

Updated by Karmendra99 ₹5000 has been deducted from my airtel payment bank no. [protected]on 01 May 2017 and was transferred to no. [protected] via airtel money by fraudulent ways. Please help me get back my money.

Verified Support

May 05, 2017

Airtel Customer Care's response Dear Karmendra,

This is with reference to your post dated 1 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd