[Resolved]  Airtel — Deduction of talk time with no reason

Address:

Ludhiana, Punjab

Hi, This is to bring in your notice that my father who is a retired govt official & senior citizen is using Airtel prepaid phone wide no [protected] since more then 7 years as of now. Surprisingly more then Rs800/- has been deducted from his prepaid amount on 23rd of Sep'14 just five days back with no reason. On calling Airtel customer care the executive not have responded in any supportive way after several calls finally he managed to take back a refund of Rs 200/-. He never used any other services like Internet etc which has been told by the Airtel executive that this money has been deducted for the use of Internet services & that too in mid night after 2pm. He is just using his phone for voice calls only & is having no knowledge how to use Internet at all. I want to make my request here to please make refund of the entire money back to his account. Hope to get a positive response from your side. Regards Shameek Pandey [protected]