[Resolved]  Airtel — Delay In Activation Of Service & Poor Customer Care Service

Address:

Ernakulam, Kerala

I Dhanesh ES is an airtel customer for the last 8-10yrs, My No: is [protected]. I haven't got any offers from airtel until now but I am not bothered about that because I have been using A2A 10ps/min packs offer for the last years for reducing my call rate to airtel numbers. Last week after talking with the airtel customer care executive I recharged my mobile with 148 rps for getting the A2A 10ps/min offer for my number.. instead of that offer what i got is Data pack. I have already talked with the airtel customer care executives, senior executive officers and got fed up with their way of resolving the issue, They are telling that my complaint has been registered and offer will get activated in 24 hrs, 48 hrs 72 hrs ...so on. ( Reference no: BBNRV[protected] ) I have been calling all the customer care executives from the last week for more that 15 times. I hardly use data packs in my mobile and you can see if you check the same. I recharged for getting call rate reduction. I want the particular offer (10ps/min Local A2A ) for the rupees that I have paid.