Airtel — delay in complaint resolution

Address:

A/2 Deepbhoomi Residency Part-1, Near ONGC Colony, Chandkheda, Ahmedabad, Gujarat, 382424

This is complaint regarding the connection no - [protected]-001

We have shifted our house on sunday hence relocated the connection with set top box and dish (Paid all the charges). Since we have cancelled one of the set-top box out of two, airtel has cancelled wrong set top box i. E. 001. But it should be 002 (That set top box is submitted to technician). Hence, 001 connection is suspended from airtel's end. With the ongoing suspension we have tried recharging it many but didn't succeed. My amount of rs. 2000 + is stuck in the balance of airtel.

After complaining from 4 days none of them are taking any action. Even they are saying that refund is not possible.