Airtel — Delay in connection, rude staff, not fulfilling the promise they did.

Address:

Jaipur, Rajasthan

I need broadband connection for my office, I searched for good broad plans and customer service, And when i visited airtel website (http://www.airtel.in/about-bharti/about-bharti-airtel) I gone though with highlights. Their vision "By 2015 airtel will be most loved brand, enriching the lives of millions" Then they have mention: Bharti Airtel becomes the fourth largest mobile operator in the world Airtel launches Mobile Services in Lakshadweep and so on. With these highlights I though they are really taking care of their customers and they will provide the best service. But I was wrong. I visited one airtel office in my locality ( in Malivya nager near satker shopping center) I waited for 7-8 minutes no one was bothered to ask me why i am waiting and what i want. then when they asked me, they were so rude, I had to repeat my quarries twice or thrice then they will answer to me, I was really disappointed. Then finally their service executive ( Mr Sunil Soni [protected]) has contacted me and explained me the plans. They asked me to collect the documents. Their associate( Mr Ankit [protected] ) came and collected my documents and Rs 5500. With the promise that they will provide me broadband connection with in next two days. Next day they called and said sir we did not check the documents properly and one page is missing in your documents please scan and mail us. I did it. Then again they called and said sir you scanned from your smart phone (i phone 5). So scan it with scanner and send it back, I said i am busy with my office, please send some one to collect it. They replied sir we do not have any one. Send it soon, so we can process it fast, they given me the option sir visit nearest airtel outlet and our associates will scan and do the needful. Fine! I visited the same aitel outlet in my locality. They said sir our scanner is not working so we can't help to you. We can tell you the cyber cafe where you can do it. I visited cafe and send it to them. Then after two days, they said sir they will fix connection tomorrow at 4 PM. Fine I waited till 4 PM. No one came and when i started calling them no one was answering the call, keep on waiting finally i called Mr Ankit, he started saying sir I will check and see what happened, But I did not receive any proper answer. Meanwhile I got call from Mr Amit ( [protected]) He said sir there is some issue and we are not sure that we would be able to solve this issue or not. So may be we will not be able to give you the connection. I asked them then why airtel confirmed me that they would be able to give the connection before collection my documents. Then after a long discussion without any conclusion, he BANG the phone, that was so rude. I don't think this was the right way to deal with customers. Then I called again to Mr Sunil, he said sir I assure you tomorrow morning at 11.30 AM my technical team will come and fix the issue. But again the same nothing concern about their promise, I was waiting till 3 PM no one came to attend my connection. Then Mr Sunil said by tomorrow they will fix your connection. I want a clarification, why company do not take their customers serious-ally. And how their staff, team members, associates can be so rude and even do not think it is necessary to say thank you, please or feel apology for customer inconvenience. And why not fulfilling the promise which you are confirming. PLEASE DO NOT COMMIT FAKE PROMISE TO YOUR CUSTOMERS, it spoils your brand value. And in your vision if you are saying you will enrich million people, I do not know how you will complete it, when you are setting examples o[censored]nsatisfied customers with very bad experience. rest details installation request no is 18862097 Deepak [protected]