[Resolved]  Airtel — Delayed new airtel broadband connection

Address:Bangalore, Karnataka, 560068
Website:Airtel broadband

I live at 296, 5 th Cross, 5th main, B block, aecs layout, singasandra post, Bangalore 560068. Applied and paid for new broadband connection on January 2nd, 2017. I was told I will get the connection in 72 hrs max. Today it's Jan 8th and nothing has happened. I keep calling the airtel person asking for the status, he just says he will call in 15mins and never a returned call. His name is Kiran +[protected]. I got so many annoying calls after I enquired on their broadband plans from their call center asking if someone contacted me to collect the documents.It is no unorganized, I kept getting calls many days after I gave the documents and paid. I have not found an Helpline for customers who have paid and not received the new connection. Helplines ask for connection number which is not yet allocated for me. I have written to [protected]@airtel asking for refund at last.
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Mar 4, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Jan 08, 2017
Updated by Deepakbengaluru346
Now I have got a 4g service from Vodafone. Hope I will receive the refund from Airtel.
Verified Support
Jan 21, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 8 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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