Airtel — device claim no. 112278- miscommunication - trouble in claim —

Address:

122004

I submitted claim for my device one plus 3t for which i have subscribed to plan airtel secure. I uploaded all relevant docs and it was picked up today around 10am.

I received a call from vendor from telephone number [protected] that they have recd request for i phone 6 pick up and my device is one plus 3t. Even though i explained them that i have registered claim for one plus 3t only and submitted all document for the same device, but they said that they will cancel the request as they can not take it further and i have to submit claim again.

I asked the vendor to wait but he said he can not help further, then i called 121 airtel helpline and explained them the matter, to that they replied that cant help i should mail to [protected]@oneassist.in and i did that to... Then i received a mail from one plus assist towards acknowledgement of mail... There was a number below for customer care,,, i called at that number and talked at one assist and to my grievance they said they cant help i had to call 121... I again called up 121 and explained entire matter all over again and to that too they said they cant help... Now i do not know who can help... I have an insurance plan from airtel and they have tie up with one assist... But none knows what to answer...

Just help me sort the matter please...

Vijaya
[protected]
[protected]@gmail.com