Airtel — Didn't get talktime balance in mobile after recharging 3 times

Address:	Khordha, Odisha
Website:	www.airtel.in

Hi, I am an airtel prepaid mobile customer from orissa circle. I received a message saying that on recharge of 159 rupees I will get 1GB 3G data and in addition to it I will get 30 rupees of talk time. I have done the recharges of 159 rupees 3 times on dates 19th Oct, 13th Nov and 17th Nov. According to the offer, i should get 30*3 =90 rupees of talk time but I didn't receive a single rupee of talktime. So, I called the customer care many a times to get the money back on my number, but to my surprise, more often than not, the customer reps disconnected the call saying they will forward the call to higher authority. I warned them saying I will go to consumer court, if they didn't return my money. A day after my call, I got 30 rupees of talktime in my number. But then I called back to get the left 60 rupees back and they assured me that I would get it shortly. However it's 4 days since then but it seems the shortly days have not ended. Now my concern is why should I face so much inconvenience to get my well deserved money back. It's a cheating from airtel end. I request you to send an apology message to my number. We know you will write that your inconvenience is deeply regretted but I want you to compensate for the inconvenience, else I may go further to escalate this matter. My details are as mentioned below. name: sandeep kumar panda mob no: +91 [protected] (airtel orissa) recharge dates - 19 oct, 13 nov, 17 nov complaint ref no : CBNRD[protected], CBNRV[protected], CBNRD[protected]