Airtel Digital DTH — poor customer technical support

Jojo0404

from Mumbai, Maharashtra

Address:	403801
Website:	Airtel digital dth

Mr concerned,
I am extremely disappointed to inform you about the irritating and pathetic response to a customers complaint.
I raised a complaint that my set top box is not working.4 days passed and no one attended my complaint.
Today again when I complained to your company customer care and they told me that they dont have any spare set top box. I was shocked to hear that you irresponsible dont even have a spare set top box with you and claiming indias best network.dont you feel ashamed? My customer id is [protected]

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Airtel customer support has been notified about the posted complaint.

Apr 16, 2018

Updated by Jojo0404 Today when i called the nodal officer he assured that my problems will be resolved today itself and the area manager will give a call back . So far nothing happened and nobody even called me and no technician visited to check my set top box

Apr 16, 2018

Updated by Jojo0404 The telephone number given in airtel website for Maharashtra is not even working. Airtel s technology dont even have the facility to check thier own phone numbers are working