[Resolved]  Airtel — Digital tv connection - cheated by airtel

Address:

New Delhi, Delhi, 110085

My digital tv connection developed some problem and stopped displaying picture and sound. It started showing 'error code 1' and 'error code 2' on the screen. This happened on 3rd july 2016.
I tried reaching their helpline numbers [protected] and [protected] but both numbers could not be reached due to congestion in their networks. I tried continually for 3 days in vain.
On 7th july, i wrote a mail to airtel stating by problem and inability to connect with them through their helpline numbers. But there was no response.
Finally i wrote again on 24th july 2016 to airtel.
This time i got a phone call. The executive apologized for everything and assured me of reversing all the balance that has been deducted during the entire period and also assured to arrange suitable compensation.
After few hours, i received a mail from airtel. This time they replied "your concern is being worked upon. We would require some more time to resolve it; meanwhile, please rest assured that we are committed to resolving the issue to your satisfaction."
After that there was no response for another 2 days.
So i wrote again on 26th july. This time they replied with a complaint number and sent their executive on 27th july who charged 400 rupees and changed the box.
Now, this new box was inoperable because there was only 3 rupees balance left in it. So i had to recharge it again to use it.

So, i wrote to them again. This time they replied "we would like to inform you that as per our records dated: 27/07/2016, we could not trace any interraction regarding your complaint against service issue. Hence your account is not eligible for any refund."

I am totally shocked that how can they deny their own written and verbal communication. And that too when all our communication exchange has taken place with all trail mails in link.