[Resolved] Airtel Digital TV — I music service activities and charged without permission

T lohani

from Chennai, Tamil Nadu

Address:	825167
Website:	Digital tv airtel

I am using airtel digital tv, they have activated "i music " service on my account without permission or on oct 2016 . When i found it on march 2017, and asked them for refund, and called their customer care they says that i activated the by giving miscall and they will not refund the amount.
But the service was not activated from my side in any manner.
Please help .
Digital tv : [protected]

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May 13, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Airtel Customer Care's response Dear T. Lohani,

This is with reference to your post, dated 6 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 08, 2017

Airtel Customer Care's response Dear T. Lohani,

This is with reference to your post dated 6 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Mar 08, 2017

Updated by T lohani After posting my complain, they have taken the steps and my unfair deducted amount has been refunded back today...
Thank you.