[Resolved]  Airtel Digital TV — Unreasonable Charges

Address:

New Delhi, Delhi

Hi, I'm using a Airtel Digital TV connection and have a Super Mega Package which I renew periodically every month. Last month I was travelling and not able to recharge the account due to which my services got discontinued. A day later I re-charged the account as usual but the company has charged a late payment charges i.e. Rs 20.00 and deducted the same from the account balance. This is un-reasonable that how a company can charge a late payment charge on a pre-paid account. They can only stop the services once the balance gets exhausted, but they can not charge any amount to resume the services. It's like pre-paid connection in mobile services, if you have balance you can use the services else the services will be stopped.

Moreover I haven't been informed earlier about these late payment charges, if I can get SMS to recharge they can simply mention the same there. They keep the customer in totally shadow.

This is my appeal to the forum to raise an issue and make other consumers aware of these kind of policies of AIRTEL.

Regards
AKHIL JINDAL
Customer ID: [protected]