[Resolved]  Airtel Digitel — Airtel executive mistakenly configure my stb box with another user.. now asking money to change new box

Address:	110078
Website:	m.airtel.in/sdpselfcarewap/dth?cn=UsageDetail&fn=digitalTV

Myself is arun kumar with airtel digital tv id number [protected]. My digital connection has stopped (Error code-14) on 24/07/16 at 15:00 hrs. I called to customer care and enquire about the issue, they informed that someone has called from [protected] (Caller name:-mr. Manish) and he requested to upgrade my stb box and same has been done from airtel end. I was shocked that i did not have given such request still you stopped my connection due to your end mistake.

Then i asked airtel customer care person to register my complaint for the same. 1st complaint was registered at 24/07/16 at 15:57 hrs. Complaint id:[protected]. There are lots of other complaint numbers also provided which is given in the last.

After the complaint, on 26/07/16, mr. Jitu engineer (Mob-[protected]) visited at my site to confirm the issue. After investigation he declared that my stb box will change as it has been swapped with another card.In this scenario, i have not done any call for such changes and never requested for the same but still i am torturing by your team for their end mistake. Infect, above mentioned number ([protected]) is not belong to me and my other family person. Even this process of change setting of someone is quite dangers as i also can request you to change setting for other user by my mobile number.

At last, i would request you to revise your mistake and continue my service with any further delay. Also, for god sake, please improve your customer support process to change the setting of someone stb box so that other user not becomes the victim for the same kind mistake.

Other complaint numbers:-

1.[protected]

2.[protected]

3.[protected]

4.[protected]

5.[protected]

6.[protected]

7.[protected]

8.[protected]

9.[protected]

Best regards,

Arun kumar mob:-[protected]

Card no:[protected]

Stb id:-[protected]