[Resolved]  Airtel — Disconnection of my phone no. [protected] -NewDelhi

Address:

New Delhi, Delhi

I am Airtel customer since Jan. 2013 and on 17th Aug. 2014 my connection was suddenly disconnected without any notice. On calling up Airtel Customer care I was told that the connection has been permanently disconnected and “they cannot do anything about it”. In July Airtel had notified me of disconnection through SMS and later they apologized for their behavior. My account is password protected and despite this they have disconnected. I believe that this is a mischief being played by Airtel as they are the only ones – besides me - who have access to my password and personal information. My efforts to appeal to AirTel Customer Service Team over telephone have all been in vain and have only served to waste my time in the hands of insensitive and wholly uncooperative staff members. I don’t see any reason for me to run from pillar to post as the uncalled for and unexpected misery has been brought about entirely by the service provider viz. AirTel in the first place. I am a legal professional and I use this mobile connection extensively for professional purposes. If my SIM is not activated today i.e. Aug 20, 2014 I will go to the consumer court for this arbitrary action and mischievous harassment.