[Resolved]  Airtel — Disconnection of my wireless broadband

Address:

Pune, Maharashtra

Dear Sir/Madam, Couple of months back, I took an Airtel 4G dongle broadband connection. After that I have been facing issues on and off. Last time after paying my bill on 23rd June, 2015, I was not been able to connect to the internet regularly. The connection was on and off during the day and night times. So I raised a request on 3th June, 2015 and I received a message from then that by 2nd July, 2015 the issue would get resolved. On 1st July, 2015 the service man called me and told me that they will look into the matter and will get it resolved. Since without any communication from their side, I decided to call the service man on the same number on 2nd July, 2015, but surprisingly the service man disconnected the call. So I called the Airtel and asked them to disconnect the connection and also requested them not to bill me for 10 days (after paying my bill), since I am not been able to use the internet. After that the call service agent told me that it will take 24 hrs and Airtel will call me back and confirm my discontinue with them. On 3rd July, 2015 the service man again called me and asked if the connection is working or not. Aware of the poop communication between the employees of Airtel, I again called the service center and asked for an explanation. The service center representative also have no idea on the same and again that told me that it will take another 48hrs in addition to 24hrs to disconnect my connection. Again on 4th July someone from Airtel visited my place and promised that the issue will get resolved. Once again on 5th, the next day someone else visited and did the same promise. But without any surprise the promises proved to be fake, as the service engineer left my laptop is not even able to detect my dongle. Whenever I am asking about my disconnection to any employee, directly or indirectly associated with Airtel, everyone have the same answer, ‘We don’t know’. I haven’t seen such a company in my life, making so much fake promises and without any coordination. Last time I spoke with the engineer he told me that in my area there are no signal coverage. Also to mention that without taking my prior consent they had increased my credit limit to Rs. 14, 000. When I asked them to reduce my credit limit to Rs. 0, instead of that they had reduced it Rs. 8, 000. Kindly advise, the legal steps I can take against them. Thanks & regards Sabyasachi Mitra