Airtel — Disgusted service.. Feeling cheated

Address:	Mumbai City, Maharashtra, 400066
Website:	AIRTEL

Dear Sir/Madam,

I am disgusted with your cheating service and I am moving away . When I wrote this mail on 17Feb16, I had 4 GB data balance in my no [protected] which I wanted to maintain ... hence I was regularly recharging for 28 days with 375 MB...I switched over to online recharge mode .. Since I was not sure that while recharging my data balance will be protected or not, I wrote a mail which you promised to reply with 2 hours on 17th .. My 28 days of last recharge got over on 19th and with auto renewal, I lost my balance . If you would have replied as promised, I would have opted out of the Autorenewal and manually recharged on 19th to protect my data balance ..

But that's your company policy to cheat and not to respond .

I am AGM, Finance with Air India and I am feeling deceived and cheated . Besides, moving away from you as customer, I would take this to various complaint boards and to social circle so that more and more people are aware how you cheat customers .

If really want retain your customer, I want my data balance back as you have not responded in time for which I can not be punished .

Else, If this kind of service continues, the conscious customers like me would give you thumbs down and you would slowly cease to exist in the market .

For me 4 GB data is not important ... but the feeling of being deceived is enormous.

RGDS

B Roy
Alternate no [protected]

On Wed, Feb 17, 2016 at 9:58 PM, No Reply Email-airtel customer service wrote:
Dear Customer !

Thank you for writing to us.

We acknowledge receipt of your query, your reference no. is PR[protected] .

We shall get back to you within 2 hrs.

We thank you for your patience.


Warm Regards,
Airtel customer service team,
[protected]@in.airtel.com
Bharti airtel limited


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