[Resolved] Airtel — Does not solve my problem and selling my internet connection | |||
Guys who ever is looking for broad band connection don't go for AIRTEL, they are just selling your broadband to someone and you are at loss. I have been facing this problem since 9th of this month, since now my problem has not been solved. One customer care executive called me yesterday and asked me to go to the modem url link and asked the about the values and he asked me to change the password, and asked weather am getting net connection or not. Do Airtel people think customers are fools. You can sell our connection to someone else and ask me to wait for 4 days without resolution. They have become so worst that if Airtel name is taken it is like fright. Airtel means just fooling people. Local internet providers are better than them. My internet disconnects in the morning and gets connected again at next day early hours 12.30 and stays till 9.00 and get disconnects again and again i get at 12.30 they say it will take 72 hours. And they say their technicians are on leave. So Airtel give technicians leave to all of them at once. or They have only two or three technicians with them. This is complete fraud. Was this information helpful? | |||
Jan 11, 2016 Complaint marked as Resolved They took 1 week of time just to check what the problem is and finally the simple problem is change of cable, which took less than 1 hour to change but they took 1 week time. could have done earlier Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 12 November 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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