Airtel — double payment - please provide refund

Address:

600042

Hi team,

My name is lokesh. I tried a payment for my office airtel number “[protected]” under the name sangeetha.

Initially i tried to make the payment through myairtel app. When i gave the otp in the payments page, the page expired due to poor network connection.

So i did not want to risk the same situation and took to net payment to make the payment. I completed the payment.

But here comes the problem, i received two messages for amount deduction from my corporation bank account. The amount 602 was deducted twice by bharti airtel. Please see below picture for proof. Please find details below and provide refund.

Bank statement where it shows anount deducted by bharti airtel two times.
First transaction id: 204725 (First deduction)
Second transaction id: 208626 (Second deduction)

If the 602 amount is not reversed today, i have to register case in consumer complaints and might have to go for mnp. If this is how bharti airtel makes money, then im terribly disappointed.

Regards,
Logesh r