Airtel — dth - dbr is deducted even after activating safe custody

Address:

620018

My airtel digital tv id is [protected]. I had requested for 3 months of safe custody and the same was activated on jan 19, 2019 for 100 rupees. Following which my balance went to -3 rupees and i recharged again for 100 rupees. So my balance on jan 19, 2019 was 97 rupees. And my connection also was inactive. However from from feb 8 or 9, 2019 i was deducted 6 rupees everyday and my connection was showing as active. My balance today is 1 rupees. 96 rupees have been deducted thus far and account is suspended due to insufficient balance. How can you debit 6 rupees everyday when my safe custody is active until april 19, 2019

Kindly refund the 96 rupees (97-1) debited until today and reactivate my safe custody