Airtel — dual connection not working

Address:

600015

Costumer id: [protected] parthasarathi

Dear sir,
Iam using airtel digital tv for the past 6 years recently as per your customer care guidance i purchased additional set of box (Dual connection) they said if you recharge rs. 450 you will get in one connection all hd channels and another connection you will get existing plan but now i recharged rs. 460 on 14-april-18
Now 2nd connection is not working and i complained regard three times about this issue they all are simply saying sorry sir it will resolved soon nothing has been done till now iam fed up about your customer care executives. I had one complaint id regard this issue:[protected]