Airtel — duplicate deduction of emi from bank account - complaint pending for 2+ months

Address:	560100
Website:	airtel.in

Hi,
I have taken an airtel iphone connection last year, and was paying as per their bill plan. On march i have got a call from airtel and asked me to change the plan, and i have changed as per their advise. The next month i have got huge bill where i have seen that my emi part of airtel bill was removed, and charged separately on the same bill and hence the high amount. I have requested them to revert it back and after few weeks of follow up, they have changed it.

The challenge after that is they are cutting the emi as part of the bill, and deducting the emi directly from my bank account in parallel. I have raised this complaint from april many times with the airtel team, few months they have adjusted that money in the next bill.

Last 2 months i am following up with them on the last 2 deduction and have asked them to stop deducting the money from bank account directly. They have agreed on september and october, and confirmed both the times that they have stopped this by talking to their financial organization. Still the story is same, and they are not returning the money back as well. I am talking to them on almost daily basis, everyone ask the whole story and will say they are working with escalation team. I would request your help on solving the issue.

As per our last discussion, they have mentioned that my contract is already over on june 2017, and have deducted last 3 months wrongly. As per their calculation, the extra amount deducted is 1334*5 (2 months of duplication deduction, and 3 months after the contract).

Thank you for your support in advance.