Airtel — Escalation For Broadband errors and speed -[protected]

Address:

Bangalore, Karnataka

Hi Team, This is to request escalation on my Internet running very slow for last 2 months .After logging several service request i still get Unavailable seconds, BER errors and noise on my line.Every time i ask/open a service request someone pops in with no knowledge of were the DP is terminated or how many spare pairs of 2-wire is available. I am sure there is a patching issue and no one is bothered enough to resolve the issue . Request you to kindly take this up on priority or terminate my connection so that i can move to some other service provider . I think after associated with you guys for 6years this kind of service is totally unacceptable .. After taking service for 16MB i end up getting 1 MB. My IP : 122.167.145.61 Gateway : 122.178.228.1 Please see the details for urself : Reply from 122.172.239.1: bytes=32 time=1110ms TTL=62 Reply from 122.172.239.1: bytes=32 time=2349ms TTL=62 Reply from 122.172.239.1: bytes=32 time=1176ms TTL=62 Reply from 122.172.239.1: bytes=32 time=1198ms TTL=62 Request timed out. Reply from 122.172.239.1: bytes=32 time=2145ms TTL=62 Request timed out. Reply from 122.172.239.1: bytes=32 time=953ms TTL=62 Request timed out. Reply from 122.172.239.1: bytes=32 time=1051ms TTL=62 Reply from 122.172.239.1: bytes=32 time=996ms TTL=62 Reply from 122.172.239.1: bytes=32 time=1345ms TTL=62 Reply from 122.172.239.1: bytes=32 time=921ms TTL=62 Ping statistics for 122.172.239.1: Packets: Sent = 333, Received = 314, Lost = 19 (5% loss), Approximate round trip times in milli-seconds: Minimum = 667ms, Maximum = 3805ms, Average = 1480ms Control-C ^C C:\Users\IBM_ADMIN> Total ES: 673 0 Total SES: 5 0 Total UAS: 45 0 Hoping for an action and resolution, Thanks and Regards,