[Resolved]  Airtel — Excessive Deductions

Address:

Chennai, Tamil Nadu

I activated 2GB 3G data pack on 20th March but was not getting details of data used in Internet sessions. I wrote to [protected]@in.airtel.com stating the issue and was informed about options to dial *123*11# & *123*44# Toll free) to check the 3G balance and validity. The data pack expired on 12pm of 16th. I used Internet post that and was charged at the rate of 3p/10KB. As I was in the dark about my 3G pack validity and available data, Rs. 1038 was deducted from my account. I wrote an email stating the hefty deduction and was told that deductions are charged at 3p/10KB. I did not pay for usage post 4 weeks and should have been reminded of end of validity and data but that did not happen. All my emails after that have not been replied. I called the customer care, Service Ticket Number[protected]. I was given the same reply. The IVR disconnects the call the first time saying ''You have exceeded the trail limit''. This happened again when I called the Nodal Officer on [protected]. There is no provision of transferring the call to Nodal Officer and customer has make a fresh call. Airtel took the liberty to charge me at 3p/10KB but conceals the details of data usage. Earlier Airtel used to send messages post internet sessions which helped customers to keep track of their data usage and validity. They stopped this service and is leading to customer not knowing the exact status. This provides unfair advantage in 2 ways: 1. Fearing excess usage customer uses very low percentage of what he paid for. 2. Customer gets deductions like me for excessive usage which is calculated at a rate which is 20 times that of 3G packs. Airtel should refund the money deducted from me and provide customers with details of data usage.