Airtel — executive asking for money

Address:

Mumbai City, Maharashtra, 400017

My airtel dth no is [protected]

I roshan ansari from mumbai

Signal is not coming in my airtel dth box, on complaint executive calls and asking money for to solve issue. Are they not suppose to check first what is the issue instead of directly asking for money, in this way they are looting customer by creating issues and charging. Why they are not telling during time of purchase.

What if my connection does not start for no of days, but airtel will charge on daily basis who will bear this loss.

Action must be taken against them and transparent system should be maintain to avoid such issue.