[Resolved] Airtel — Failed to resolve issue since dec-2015 to till date; case id 62271672, 63287560 | |||||
I see airtel is least concern to resolve the customer issue as it is more than 6 months but failed to keep commitment of delivering services as per airtel plan. Now airtel team is keep closing request as solved and i am facing issue. Do not take any services from airtel as this is unreliable and not customer oriented company. Better to go for other vendor who is able to deliver services. I am paying huge amount as a rent for unused services and airtel is failed to deliver services. Please call me to resolve the case. I already contacted appellate and ombudsman but useless as usual. Regards, Neeraj Was this information helpful? | |||||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 31, 2016 Airtel Customer Care's response Dear Neeraj, This is with reference to your post dated 30 May 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
I got a call from Mohammed Irfaan from Appellate team who were incapable to handle the discussion and unable to answer my any of the questions.
He was hiding everything from me to share any details and failed to provide any proof of my approval to close so many SR's since Jan 10. I have not given any approval to close the network related SR.
If Airtel is failed to provide the services to customer then why customer should pay the RENT for unused period.
Please ask someone who is having authority to speak with the customer with confidence and answer the query.
If customer is paying money then it is Airtel responsibility to provide the uninterrupted services as per plan.
Regards,
Neeraj
He was hiding everything from me to share any details and failed to provide any proof of my approval to close so many SR's since Jan 10. I have not given any approval to close the network related SR.
If Airtel is failed to provide the services to customer then why customer should pay the RENT for unused period.
Please ask someone who is having authority to speak with the customer with confidence and answer the query.
If customer is paying money then it is Airtel responsibility to provide the uninterrupted services as per plan.
Regards,
Neeraj
Please be informed your system is faulty and your adjustment is incorrect.
you are failed to provide any proof.
Call back required from NET team Manager as issue unresolved.
you are failed to provide any proof.
Call back required from NET team Manager as issue unresolved.
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Call back customer so that issue can be resolved.
Most of the time issue is getting forwarded to other team. But no one take responsibility to solve it.