[Resolved]  Airtel — Failure to give new airtel broadband connection

Address:

Coimbatore, Tamil Nadu

I contacted airtel to get new broadband connection on 27/07/2015 . On 28/07/2015 a sales representative came and collected documents and amount of Rs 1100/- and told they will give connection on or before sunday 02/08/2015 (sales person Ramesh - Ph [protected]). On 28th itself sales person checked the airtel connection box it is feasible to give a new connection and said the connection can be given with 4mbps plan. On saturday 01/08/2015 another person contacted me they will connection on that day but nobody came, so i contacted again on sunday they said they will come soon so i waited and called them in that evening and they gave a reply they don't have wire to connect. So i contacted Monday, Tuesday repeatedly they replied with just don't have the wire . Even a customer care contacted me about new connection is given, i hae complained to them also no response. So i asked them today refund the money and documents given by me. And asked the manager number of sales (Saravanan Ph [protected]) and Installation manger (Karthik [protected]) i contacted them several times they are not evening attending the calls . After several times asking for the refund only a person came to give connection with the wire . I asked the person that i don't want your connection because of bad service. Airtel is one of the big company providing broadband they don't even have a wire to give broadband connection? I don't know what they are thinking.