Airtel — fake commitment and amount cheated

Address:

Chennai, Tamil Nadu, 603103

Hello,

I have raised a request to change my dth plan on 16th february 2019 after knowing that channels i have subscribed all cancelled due to trai latest rules. I was in call with cc executive for nearly 40minutes and i have added nearly 25 channels which includes hd channels as well. Upon confirming the amount after adding the channel, i was told the amount as 241 i confirmed to activate all. They said server issue so by eod or by tomorrow will activate.
Then again on 17th february 2019 i called and told some channels that i added in the other days were not working and again in call for 40 minutes and i got it activated. Then i got the below msg from airtel. Attached the screen shot of the same for reference.

After two three days i got a msg telling that my monthly rental is 481 (Not sure the exact amount). But i was told 241 three days back so i called again and raised a complaint. I was promised that from backend technical person will call me and resolve this. I got a call next day telling we need to listen to the conversation made then will confirm. Till now i haven't got a call back. From so - called - airtel - office

Now, i got a msg telling connection is suspended and i was asked to recharge 481 rupees. Yesterday i made a call and nearly after 45 minutes and i was told it was a mistake from airtel cc executive who gave wrong information as 241.

Again i said ok then cancel all the hd channels and give me normal channels. They told they can't add/activate all channels and they can do 3 channels per day. It means i have to wait for 10 days and also i need to pay the rent of 480.

1. If i was told clearly the amount i shouldn't have subscribed the hd channels
2. While adding the channels they activated in a day but when i asking for de-activation they telling 'they can't. '. It's like day light robbery what kind [censored] system is this??
3. It was a mistake from airtel, why i should pay for the mistake?
4. When i will get the call back from technical side. Even if so why they are not providing proper information.
5. What about my extra 200rs added to my rental without my knowledge and false information provided by airtel cc executive or to put it in other ways amount i got cheated??

I got a request created (No msg received with the request number promised by mr. Giriyan, id - [protected]) i insisted him to stay on line till i get a msg but he was not ready to wait and he told me the request number. Till now (14 march, 13.11 pm) no call from airtel came to me regarding this issue. Giriyan promised me that i will get call today morning.

Note -
I am putting this on social websites and consumer complaint forum with supervisor name and id (Not sure it is genuine). Let people know about this cheating cheap behaviour from airtel stealing 200 rs from each.

-disappointed customer
Ezhil s