[Resolved]  Airtel — Fake Plan

Address:

Pune, Maharashtra

We (3 No's) were given the following plan Plan: 99 Rental CUG 325 Calls 300 SMS 2Gb 2G/ month GPRS service had been activated on 10 FEB 2014 18:50. But since last week the service has not been functional, and calling 198, they say the service has been never been activated neither they are activating it. I have clear SMS indicating that the service has been activated. Now they say no such plan exists and show the sms to airtel gallery for further issues. When I Went to the airtel gallery aundh, pune they gave me the following email id corporate.[protected]@in.airtel.com and nodal.[protected]@in.airtel.com saying we cant view the details of these numbers and only corporate accessholder can look into this matter. I really dont care who can view the accounts or not... its not my isssue. I have 3 clear sms that the GPRS Plan has been activated. They just keep saying that the plan got deactivated automatically. I am looking into some email address where i can get proper resolution as they are not letting our 3 numbers to port out. Also guide me how to file a consumer complaint regarding this clear case of cheating.