[Resolved]  Airtel — Fake recharge offer

Address:600126

Hi, It is to mention that i got a flash message after calls stating my internet balance, main balance is low and adding it to stated an information about
"limited period offer to recharge for rs 549 to get Unlimited calls & 28GB data. I too did a recharge. But i have got only 3GB and the previous balance also did not carry forward. I tried to reach your customer service over the phone. i end with a long ivr option, which never takes me to a rep to voice out. I have screen shot too of the offer displayed. I would like to hear from you on this devastating cheat. I preferred airtel & am with your network for more than 6 years now. Even though i had been facing similar issue and have been avoiding but this is the first time i had to look for complaint forum.

Transaction id :[protected]
Note: i have a screen shot of the message displayed and can share it if required.
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Apr 23, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2017
Airtel Customer Care's response
Dear Jagadish,

This is with reference to your post, dated 22 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Mar 23, 2017
Airtel Customer Care's response
Dear Jagadish,

This is with reference to your post dated 21 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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