[Resolved]  Airtel — False commitment for broadband connection

Address:

Chennai, Tamil Nadu, 600016

Two weeks before i received a call from airtel customer service and new broad band connection. I told that there is no service at my locality (Morrison street-alandur chennai), but they told that now they are providing the service. Again i asked them check with our technical team confirm again. They called me again and confirmed yes it is there and asked me to provide the documents. Next day, executive came and collected documents with cheque for inr 500.
On fourth day, i got message asking for 5 more days. On the seventh day they sent me a mail and mail that no service is feasible. Then i mailed to nodal officer in mean time again i got a call from banglore and asking for the concern and they registered compliant (No[protected] and i got message stating the compliant reference number for my land line no [protected] (No connection but got land line no). Again i wrote to nodal officer and they called me for inconvenience caused... Then i asked for documents but no answer... Very bad experience... Airtel is loosing their customer dute to other service providers... Reputed companies are not bothered of retaining/gaining the customers... I think they should remember about nokia...