[Resolved] Airtel — False connection retention

ishanb

from Delhi, Delhi

Address:	560076
Website:	airtel.in

I was using Airtel broadband services, but due to pathetic connectivity I asked for cancellation of services. Request for cancellation was sent on Jul 25 and got confirmation for connection termination on Aug 3, 2016. I got a bill on Aug 12 and already cleared the bill. Now I Again got a bill on Sept 12, 2016 and when I cross checked, I learned my connection is retained as per my permission. When I asked do you have any proof (mail or call record), they asked me to visit store and pay bill.

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Oct 30, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 27 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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I want the bill receipt for reumbersmant purpose. kindly sned details to get the same.

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Past 4 months my phone is dead please change the plan to a basic plan by waving of existing charges
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vinnums

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Thanks with regards
Sheetal S Jawalkar