Airtel — false promises and slow internet speed (40-50 %) of actual plan

SanojKashyap

from Bangalore, Karnataka

Address:

Bangalore, Karnataka, 560068

I got the call from airtel cc (Customer care) to get the new modem and cc informed you will get 40 mbps speed (They did not inform about the speed will differ as per distance). I agreed to take a new connection. They installed a new modem, after being asked about the speed they informed that you will not the 40mbps speed as the main device (Which distribute the internet in the area) is installed far from your house it will not give you 40 mbps speed. If your home would have been near to the main device then you would have got, as they said. They said you will get the 16 mbps speed. The first day it did not work and it took me 2 days to get it fixed.in bangalore and being a software engineer i have suffered like anything for those two days. After escalating this issue they came up with some discount offer me. And promise you will get the 16mbps speed. After few days i start facing issue related to speed when i raised the complaint about it then they said you will not get 100% full speed. Now things are worst i was getting 2-4 mbps on 29 july 2017. I have registered complaints but did not resolved, to they called and said issue rectified and when i checked it’s again 6.6 mbps speed is coming. I am struggling since july first week and have not got any solution.

I have given complaint many times, i am paying bills on time. Please, do the needful.
I have attached screen shots of 29 july and todays date as well.

+5 photos

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Airtel customer support has been notified about the posted complaint.

Aug 09, 2017

Updated by SanojKashyap Sir yesterday Airtel called and said issue has been rectified and changed the cable. Now today onwards again I am getting the same issue. It's completing cheating to the customer. Why the hell they updated the Modem if were not have basic things done. They should do all basic things to support new modem and they should come in market to sell it.

They are wasting my money and my time as well. Please, do some strict steps. I have paid the last amount bill. If they can not rectified the issue they should reimburse all my money.

As I was promised for 40 mbps and they said to 16 mbps but they are not able to give. 80 % of the 16 as well.

Aug 16, 2017

Updated by SanojKashyap Sir again same issue. I fed up with these services. Please, sir, take some strict action or ask them do not generate bill until fix the issue. Other wise consumer is only suffering, paying bills and not getting speed what I suppose to get.

After complaining, they are resolving and again after 2-3 days same issue.

Aug 16, 2017

Updated by SanojKashyap I have raised the complaint[protected].

Aug 21, 2017

Updated by SanojKashyap After rasing complaint, no proper solution they made internet line for 3 days saying that work in progress but see today still same issue.

Now I am feeling there is no help from this portal as well. : (